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Our Oath to Customer Centricity

Our customers are at the heart of everything we do!

Victoria Commercial Bank PLC is driven by a commitment to transform each interaction into more than a transaction – an unmatched, personalized experience crafted exclusively for you. Across our six branches, from the vibrant pulse of Upper Hill to the coastal serenity of Nyali, we redefine banking, making it The Ultimate Experience just for you. We take immense pride in being recognized as the Most Customer Centric Bank for two consecutive years, a true testament of our relentless desire to prove your satisfaction.

Engaging with us extends beyond the teller counter as we actively participate in Environmental, Social, and Governance (ESG) and Corporate Social Responsibility (CSR) activities. Together with our clients, we contribute to a better community and planet because VCB PLC believes in enriching lives and communities beyond financial endeavours.

Service excellence is the cornerstone of our ethos. Every detail, every interaction, and every service is crafted with precision to ensure you not only receive banking services, but also feel the genuine warmth of a dedicated team that considers you not just a customer but a valued member of our community. Our team, composed of seasoned professionals passionate about serving you, stands ready to cater to your unique requirements, offering insights, support, and a personalized touch that distinguishes our commitment to excellence.

At the bank, we continually evolve and adapt, driven by your feedback and needs. Your satisfaction fuels our ambition to innovate, to anticipate your needs, and to elevate the standards of service in the banking industry.

At Victoria Commercial Bank PLC, Customer Centricity isn't a strategy; it's Our Way of Life.

Victoria Commercial Bank PLC
is regulated by the
Central Bank of Kenya.
© Victoria Commercial Bank PLC
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