1.
How can I access my account online?
Enjoy 24/7 access to your account through our secure
online banking platform.
Simply log in with your credentials to manage your financial transactions conveniently.
2.
What do I do if I forget my online banking password?
3.
How can I report a lost or stolen Credit Card?
4.
What are the interest rates on your Term Deposits?
Interest rates vary by account type and tenor. Do reach out to your Branch Manager or
dedicated Relationship Manager who will address your queries.
5.
What security measures does Victoria Commercial Bank have in place for online transactions?
We employ robust encryption and security protocols to ensure the safety of your online
transactions. Additionally, we strongly advise keeping your login credentials confidential.
6.
Can I transfer funds internationally through Victoria Commercial Bank?
Yes, we offer international fund transfer services. Visit any of our branches or use our
online banking platform
to explore the available options.
7.
What types of accounts does Victoria Commercial Bank offer?
We provide a range of accounts, including Savings, Current and Fixed Deposit Accounts.
Explore our account options in our
Products & Services section
to find the one that best suits your needs. Alternatively, speak to your
Branch Manager and they can guide you.
8.
Can the bank process bulk uploads of transactions?
Yes, the bank supports bulk uploads for Electronic Funds Transfer (Salaries and
Supplier payments) and M-Pesa transactions. For more information, speak with our team on
+254 709 876 114 or
+254 709 876 127.
9.
Does the bank offer any Paybill services?
Yes, we provide Paybill Services with our VCB’s M-pesa Paybill 842100 which can be
utilized for all incoming payments by specifying the account number for the credit.
10.
Where can I view the latest financial reports?
Our financial reports are published on the website under
Investor Relations tab and Financial Disclosures.