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At Victoria Commercial Bank PLC, we care about you and your personal data. As a result, we have developed this Privacy Policy.
By continuing to browse this website, you agree to the terms of the Privacy Policy.




How can I access my account online?
Enjoy 24/7 access to your account through our secure online banking platform. Simply log in with your credentials to manage your financial transactions conveniently.
What do I do if I forget my online banking password?
Contact our dedicated team at Operations on +254 709 876 175 or +254 709 876 114 or Email Our team is available to help resolve any technical issues promptly.
How can I report a lost or stolen Credit Card?
Contact our Credit Card department on +254 709 876 209, +254 709 876 413 or write to them on You may also go to your branch where we will assist you in securing your account as a matter of high importance. Additionally, you may also reach out to the Customer Service team on +254 709 876 221 for any feedback you may have.
What are the interest rates on your Term Deposits?
Interest rates vary by account type and tenor. Do reach out to your Branch Manager or dedicated Relationship Manager who will address your queries.
What security measures does Victoria Commercial Bank have in place for online transactions?
We employ robust encryption and security protocols to ensure the safety of your online transactions. Additionally, we strongly advise keeping your login credentials confidential.
Can I transfer funds internationally through Victoria Commercial Bank?
Yes, we offer international fund transfer services. Visit any of our branches or use our online banking platform to explore the available options.
What types of accounts does Victoria Commercial Bank offer?
We provide a range of accounts, including Savings, Current and Fixed Deposit Accounts. Explore our account options in our Products & Services section to find the one that best suits your needs. Alternatively, speak to your Branch Manager and they can guide you.
Can the bank process bulk uploads of transactions?
Yes, the bank supports bulk uploads for Electronic Funds Transfer (Salaries and Supplier payments) and M-Pesa transactions. For more information, speak with our team on +254 709 876 114 or +254 709 876 127.
Does the bank offer any Paybill services?
Yes, we provide Paybill Services with our VCB’s M-pesa Paybill 842100 which can be utilized for all incoming payments by specifying the account number for the credit.
Where can I view the latest financial reports?
Our financial reports are published on the website under Investor Relations tab and Financial Disclosures.

Victoria Commercial Bank PLC
is regulated by the
Central Bank of Kenya.
© Victoria Commercial Bank PLC
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